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Virtual assistants, chatbots poised for mass adoption – Gartner

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Advances in various technologies will drive users to interact with smartphones in more intuitive ways, with traditional vendor battlegrounds set to shift in the year ahead. According to Gartner research, by 2019, 20% of all user interactions with the smartphone will take place via virtual personal assistants (VPAs). “The role of interactions will intensify through [&hellip

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